Shipping & Delivery Policy

Last Updated: June 28, 2026

1. TOTAL DELIVERY TIME FORMULA

We are committed to delivering your orders as efficiently as possible. Your total delivery time is calculated as follows: Total Delivery Time = Order Processing Time + Transit Time

Order Processing Time: 1 – 3 business days. This period covers order verification, quality inspection, and secure packaging. During peak seasons or major promotional events, processing may be extended by 2–4 business days.

Transit Time:

Standard International Shipping: 7 – 15 business days.

Remote Areas/Specific Territories: 15 – 25 business days.

Note: Processing days exclude weekends and public holidays. Estimated transit times do not include potential delays caused by customs clearance, extreme weather, or other force majeure events.

2. SHIPPING COVERAGE & FEES

We provide worldwide shipping to most regions via qualified international carriers.

Transparent Pricing: All shipping costs are clearly displayed at checkout. There are no hidden handling fees or undisclosed surcharges.

Service Scope: We reserve the right to refuse delivery to high-risk regions or areas with unstable customs policies.

3. ORDER PROCESSING & PRE-SHIPMENT INSPECTION

Before dispatch, our warehouse team conducts a rigorous multi-step quality control process. Every item is inspected for defects and packaged using reinforced, shockproof materials to ensure your aromatherapy products arrive in perfect condition.

4. REAL-TIME TRACKING

Once your order is dispatched, you will receive an email containing a valid tracking number and a logistics query link. Please allow 24–48 hours for the carrier to update the status. Minor delays in tracking updates are normal during international handovers.

5. CUSTOMS, IMPORT DUTIES & TAXES

International shipments may be subject to import duties, taxes, or customs clearance fees imposed by the destination country's authorities.

Customer Responsibility: These charges are the sole responsibility of the recipient. We cannot provide tax exemption or pre-payment services.

Refusal: Packages rejected due to unpaid duties will not be eligible for a refund. Any return shipping or storage fees incurred will be deducted from your final refund.

6. SHIPPING ADDRESS SPECIFICATION

Please ensure your shipping address is accurate and complete (including house/apartment number and contact phone).

Modification: Requests for address changes must be sent to payment@tetolo.com within 12 hours of payment. Once the package has entered the logistics pipeline, we cannot modify shipping details.

7. LOGISTICS EXCEPTIONS & UNDELIVERED PARCELS

Returned Packages: If a package is returned due to customer-side errors (e.g., missed delivery, incorrect address, refusal to pay duties), the customer is responsible for all associated return freight, storage, and re-delivery fees.

Lost/Damaged: We provide support for lost packages confirmed by the carrier. Please contact us to initiate insurance compensation or investigation procedures.

8. PROHIBITED ITEMS

Customers are responsible for ensuring that imported products comply with their local import regulations. Tetolo is not liable for items confiscated by customs due to local import restrictions.