Privacy policy

Last Updated: June 28, 2026

1. LEGAL ENTITY INFORMATION

This website is operated by Trevano Solutions S.R.L.

Company Name: Trevano Solutions S.R.L.

Registration Number: J2025041588009

VAT Number: 51950960

Registered Address: Bucharest, Sector 6, Str. VALEA OLTULUI, No. 2, ROOM 1, Block M9, Staircase A, Floor 6, Apartment 36

Contact Email: payment@tetolo.com

2. INTRODUCTION

At Tetolo, we fully respect and protect the personal privacy rights of every visitor. This Privacy Notice is formulated in accordance with the General Data Protection Regulation (GDPR) and global privacy standards. This document explains how we collect, process, and protect your information when you interact with our website and complete transactions.

3. INFORMATION WE COLLECT

Active Data: We collect necessary transaction data, including your full legal name, contact email, shipping address, phone number, purchase records, and billing information.

Passive Data: We automatically collect technical data during your visit, such as device type, operating system, browser type, IP address, access times, and browsing behavior.

Sensitive Data: We do not collect sensitive data such as race, religion, or credit records.

4. LEGAL BASIS & DATA USAGE

We process data based on user consent, contractual performance, and legitimate business interests for:

Order processing, logistics, and identity verification.

Customer service, dispute resolution, and managing returns/refunds.

Sending order-related notifications (we do not engage in unauthorized marketing spam).

5. DATA SECURITY MEASURES

We utilize industry-leading SSL encryption and secure server storage.

Access is strictly limited to authorized staff via hierarchical permissions.

All internal data access is audited. We never sell, rent, or trade your personal information to third parties.

6. THIRD-PARTY COOPERATION

We partner only with qualified logistics, payment, and technical service providers. All partners sign legally binding data confidentiality agreements. We retain full management responsibility for any information security risks related to these third-party channels.

7. COOKIES & TRACKING

We use standard Cookies and pixel tags to optimize your browsing experience. Data is anonymized where possible. You may manage or reject Cookies in your browser settings, though this may impact certain website functions.

8. DATA RETENTION

We retain data only as long as necessary to fulfill orders and comply with statutory tax and after-sales guarantee periods. Once these periods expire, your sensitive data is automatically anonymized or permanently deleted.

9. YOUR GDPR RIGHTS

You have the right to access, rectify, restrict, download, or delete your personal data. You may also object to non-essential tracking.

Requesting action: Please contact our support team via payment@tetolo.com. We will verify your identity and process your request within 30 days.

10. MINORS

Our services are intended for adults (18+). We do not knowingly collect information from minors. If you believe we have inadvertently obtained such data, please contact us for immediate deletion.

11. POLICY UPDATES

Changes to this policy will be posted on this page with an updated effective date. Continued use of our site constitutes acceptance of the revised terms.