Terms Of Purchase
These Terms of Purchase (“Terms”) constitute a formal, legally binding commercial agreement between tetolo and individual purchasing customers (hereinafter referred to as “you” or “buyer”). These standardized purchase terms apply unconditionally to all shopping orders, commodity purchases, payment transactions, and commercial purchasing behaviors completed on the official tetolo.com website. By visiting our platform, adding merchandise to cart, confirming purchasing intent, and submitting any paid order on our store, you explicitly confirm that you have reached the legal purchasing age of at least 18 years old, possess complete legal capacity to conduct online commercial transactions, and fully understand, recognize, and unconditionally agree to accept all purchase terms, store regulations, privacy clauses, shipping rules, and related compliance regulations listed on this page. All customer purchasing behaviors, transaction activities, and order submission actions are legally bound by these official purchase rules and supplementary store policies.
1. Order Confirmation, Contract Establishment & Order Rejection Right
After you complete order payment successfully and receive payment confirmation feedback from the official payment channel, we will automatically send an official order confirmation email containing your order serial number, commodity details, billing records, and logistics reservation information to your registered email mailbox. This system-generated confirmation email marks the official establishment of a legally binding purchase contract between both transaction parties. tetolo.com reserves the absolute unilateral right to manually verify submitted order information, conduct transaction security risk assessment, review customer IP access records, and check abnormal payment behaviors. For comprehensive store safety, fund risk control, anti-fraud management, and compliance supervision purposes, we have the right to independently reject, suspend, or cancel high-risk transactions, abnormal orders, false transaction records, duplicate orders, and non-compliant purchase orders without additional explanatory obligations to customers.
2. Pricing Standard, Currency Settlement & Payment Authorization
All commodity prices displayed on tetolo.com are real-time updated, clearly marked, and calculated based on the unified international pricing standard. The final settlement amount will be displayed in the selected checkout currency automatically converted according to the real-time exchange rate. All displayed prices only include commodity value fees without any hidden service fees, concealed handling fees, hidden membership activation fees, undisclosed platform maintenance fees, and other additional unreasonable charges. At the moment of checkout submission, customers voluntarily authorize our company to deduct the full confirmed order amount through the officially selected and encrypted payment method. We strictly abide by international financial supervision requirements and global payment security standards, and we will never arbitrarily deduct repeated fees, extra service fees, or any unauthorized additional charges from your personal payment account without explicit user consent.
3. Product Information Accuracy & Customer Purchase Consent
We consistently adhere to truthful display principles and make every commercial effort to ensure that all product shooting photos, dimensional size data, raw material composition descriptions, functional usage introductions, craftsmanship characteristics, and technical detailed parameters published on the official website are true, objective, and accurate. All commodities undergo real-person physical shooting and manual measurement to reduce data deviation. Customers explicitly agree that slight chromatic aberration and color differences caused by different electronic monitor parameters, personal screen brightness adjustment, natural light shooting environment, normal manual measurement errors, reasonable craftsmanship deviations, and minor batch production differences shall not be regarded as product defects, quality problems, or valid reasons for unilateral order cancellation, unreasonable dispute submission, and malicious refund application. Before initiating payment and completing purchase, customers shall personally verify product style, size, material, function, and applicability to fully confirm that the purchased products meet personal usage needs and local import regulations.
4. Formal Order Cancellation Rules & Deduction Standards
Customers are entitled to apply for free order cancellation without any service charge before our warehouse team formally starts commodity sorting, packaging processing, and outbound logistics arrangement. Once the goods enter the warehouse operation process, including manual inspection, quality verification, sealed packaging, label pasting, and logistics outbound scheduling, we cannot support unilateral free cancellation requests submitted by customers. If you insist on forcibly canceling the in-process order that has already entered the operational workflow, the actual generated labor inspection cost, professional packaging material cost, warehouse handling fee, and logistics outbound reservation cost will be reasonably deducted from the final refund amount in accordance with objective loss standards. We reserve the right to reject repeated invalid cancellation applications to avoid malicious order brushing and resource waste.
5. Cross-Border Transaction Compliance & Import Liability
As a legally registered European cross-border e-commerce store, tetolo.com conducts standardized international commodity delivery and global transaction services. All cross-border parcels need to comply with international trade conventions and border inspection requirements. The receiving customer shall independently be responsible for fully understanding and abiding by the local import laws, commodity entry prohibition lists, tax assessment policies, and customs clearance rules of the destination receiving country. Customers are strictly prohibited from ordering locally prohibited goods, restricted commodities, and illegal contraband through our platform. Any adverse consequences including customs detention, commodity confiscation, local policy administrative penalty, delivery interruption, and parcel return caused by non-compliant personal purchasing behaviors shall be independently borne by the buyer, and our company shall not assume joint liability and compensation obligations.
6. Order Modification, Information Adjustment & Restriction Clause
To guarantee accurate delivery and reduce logistics error rates, we support free modification of receiving shipping address, recipient contact number, postal code information, and simple product memo notes within 1 hour after successful payment confirmation. After the order officially enters the automatic warehouse sorting system, intelligent distribution workflow, and packaging preparation process, the background data will be locked synchronously. At this stage, we cannot support any address modification, contact information replacement, recipient name adjustment, and order detail modification to effectively avoid package loss, delivery deviation, customs clearance failure, and distribution errors. All customers are required to carefully double-check all receiver personal details, shipping information, and order commodity information before completing payment confirmation.
7. Binding Effect & Associated Store Policies
This Terms of Purchase is legally binding and enforceable on both the purchasing buyer and tetolo.com official store. All online shopping transactions and commodity purchasing behaviors conducted on this platform shall be simultaneously restricted and protected by our independent Shipping & Delivery Policy, Return & Refund Policy, Privacy Notice, and Terms of Use. All auxiliary policies are regarded as inseparable supplementary clauses of this purchase agreement. If any logical conflict, content repetition, or clause ambiguity occurs between independent policies, the official unified interpretation standard formulated by our store shall prevail. We recommend that all customers fully read and understand all complete store policies before placing orders.
8. Purchase Consultation, After-Sales Inquiry & Official Support
If you have any consultation doubts about order placement procedures, payment verification progress, transaction auditing rules, purchase constraint clauses, bulk wholesale cooperation requirements, customized order processing, and order-related transaction disputes, please feel free to contact our official dedicated purchase customer service team via the dedicated business email: payment@tetolo.com. Our professionally trained customer support staff will verify your order information, answer purchase-related questions, provide standardized solution suggestions, and deliver formal professional replies within 24 working hours.
9. Inventory Limitation & Product Substitution
All product inventories displayed on our website are dynamic and subject to real-time fluctuations due to offline restocking delays, batch production cycles, and global order traffic. In the event of sudden inventory shortage, temporary stockout, or product discontinuation after your order is placed, we reserve the right to notify you of the stock status and provide optional solutions including equivalent product substitution, partial order splitting shipment, or voluntary order cancellation without additional service fees. We will never arbitrarily replace products without prior customer notification and explicit consent.
10. Payment Failure & Transaction Abnormity Handling
In cases of payment failure, pending transaction status, bank authorization rejection, repeated payment deductions, and other abnormal payment situations, customers must actively contact our official email to submit a transaction review application. We will conduct manual reconciliation with the payment service provider within a reasonable time frame. We are not responsible for payment failure caused by customer bank card restrictions, insufficient balance, international transaction disabling settings, third-party payment platform failures, or network anomalies. Any duplicate deduction will be verified and refunded according to the official bank reconciliation record.
11. Prohibited Purchasing Conduct & Account Restriction
Customers shall not use this website for malicious bulk purchasing, inventory scalping, competitive industry crawling, false order generation, arbitrage behavior, or any purchasing method that disrupts normal store operation. Any detected abnormal purchasing behavior, including frequent order cancellation, high-risk IP placement, suspicious repeated transactions, and malicious inventory occupation, will trigger our internal risk control mechanism. We reserve the right to restrict account permissions, limit subsequent purchasing qualifications, and permanently block malicious user access without prior notice.
12. Governing Law & Judicial Jurisdiction
These Terms of Purchase shall be governed, interpreted, and enforced in accordance with the laws of the European Union . Any legal disputes arising from order transactions, purchase behaviors, and contractual execution shall first be resolved through friendly negotiation between both parties. If negotiation cannot reach a mutual agreement, the dispute shall be submitted to the competent judicial authority located in Bucharest, Romania. Consumers acknowledge that cross-border litigation shall comply with local judicial procedures and regulatory requirements.