Terms of Use
These Terms of Use (“Terms”) constitute a legally binding legal agreement between tetolo (hereinafter referred to as “the Company”, “we”, “us”, or “our”) and all website visitors, registered users, and purchasing customers (hereinafter referred to as “you”, “user”, or “customer”). These Terms of Use govern your access to and use of the tetolo.com website, including all domain pages, visual interfaces, functional features, merchandise products, transaction services, shopping functions, and any other affiliated services provided on this platform. By visiting, browsing, registering an account, adding products to cart, submitting orders, completing payment transactions, and continuing to use our website services, you explicitly confirm that you have read, understood, and unconditionally agree to be bound by these Terms of Use, as well as our independent Privacy Policy, Shipping Policy, Return Policy, and all other official store regulations and supplementary guidelines. If you do not agree with any clause, restriction, or content within these terms, you must immediately stop accessing our website and refrain from using any of our online services.
1. Website Usage Eligibility
This website is strictly intended for adult users who are at least 18 years of age or have obtained explicit consent and supervision from a qualified legal guardian. By accessing our platform, you declare and warrant that you meet the legal age requirement to conduct online commercial transactions in your residential jurisdiction. You agree to use this platform only for legitimate personal shopping purposes, private daily consumption, and lawful product consultation inquiries. Any form of commercial resale, bulk purchasing for speculation, unauthorized business reproduction, and registered organization transactions without official authorization are prohibited. You are not allowed to use our website for financial fraud, payment abuse, illegal commodity transactions, malicious server interference, spam broadcasting, misleading false submission, or any activity that violates local consumer laws, regional trading regulations, and international e-commerce compliance standards. We reserve the right to permanently block access and refuse service to any ineligible user who violates age restrictions or usage eligibility rules.
2. Account Registration & User Security
If you voluntarily complete registration and create a personal customer account on tetolo.com, you are fully and personally responsible for maintaining the absolute confidentiality of your unique login details, account password, bound email credentials, contact information, shipping addresses, and stored personal account data. All browsing behaviors, order submissions, payment operations, address modifications, and account changes that occur under your registered account shall be regarded as personally authorized behaviors, and you shall bear full responsibility for all generated consequences. You agree to actively monitor your account status on a regular basis and notify our official customer support immediately if you notice any unauthorized account login, abnormal login location, personal data leakage, unfamiliar order records, or suspicious account activity. We are not liable for any property loss, data damage, transaction risk, or economic loss caused by your improper account management, password leakage, personal negligence, or unauthorized third-party access originating from your equipment.
3. Intellectual Property & Brand Protection
All original displayed content on this website, including but not limited to registered brand logos, brand names, original text descriptions, high-definition product images, artistic graphic designs, promotional banners, interface layout structures, marketing copywriting, webpage coding elements, and visual artwork, is the exclusive intellectual property of tetolo.com. All platform content is protected by global copyright laws, international trademark protection regulations, and cross-border intellectual property treaties. No individual user, third-party studio, cooperative organization, or external institution is permitted to arbitrarily copy, download, screenshot, reproduce, modify, translate, distribute, disseminate, resell, extract source code, or commercially use any of our copyrighted content without formal written approval issued by our company. Any unauthorized infringement, piracy, imitation, and commercial exploitation will result in immediate account restriction, permanent access ban, and subsequent legal proceedings to claim compensation for economic losses and brand damages.
4. Product Information & Content Accuracy Disclaimer
We consistently maintain rigorous data updating standards and make every effort to ensure that all product information, shooting pictures, dimensional sizes, functional descriptions, material compositions, selling prices, real-time inventory data, and usage guidance displayed on the website are accurate, complete, and updated in real time. Nevertheless, minor color differences caused by electronic screen display parameters, lighting shooting environments, personal screen calibration, slight manual measurement deviations, reasonable craftsmanship upgrades, and subtle batch production differences do not constitute website operational errors, product defects, or valid reasons for dispute submission, unreasonable refunds, and malicious complaints. We reserve the absolute right to independently update product details, optimize page content, adjust commodity prices, modify discount activities, and change inventory status at any time without prior notice to registered users and website visitors.
5. Payment Terms & Order Verification Rules
When you initiate and submit an order on our platform, you agree to provide true, accurate, detailed, and complete personal identification information, shipping addresses, and valid contact information to ensure smooth cross-border logistics transportation and successful transaction completion. All capital payment behaviors must be completed through our official encrypted secure checkout channels. Any private transfer, offline transaction, and third-party bypass payment are not permitted on this website. To maintain platform security, prevent financial fraud, and avoid abnormal transaction risks, we reserve the independent right to cancel, temporarily suspend, manually verify, or reject any high-risk orders, abnormal payment records, suspicious transaction flows, or artificial fake orders. We are not responsible for payment failures, transaction delays, fund refunds, or payment interruptions caused by third-party bank system failures, payment tool exceptions, international bank auditing rules, card issuing bank restrictions, and user personal payment authority limitations.
6. Prohibited Conduct & Misuse of Platform
While accessing and using our website, you must strictly abide by platform usage regulations and must not conduct any prohibited damaging behaviors. Restricted behaviors include, but are not limited to: illegally crawling and scanning website background data, using automated robot scripts, intelligent plug-ins, and crawling tools to grab commodity information, interfering with normal webpage loading processes, attacking server security loopholes, invading private data resources, publishing insulting, discriminatory, misleading, and malicious comments, submitting fictitious fake orders, intentionally opening unreasonable payment disputes, repeatedly applying for malicious refunds, harassing and insulting customer service staff, and conducting malicious inventory snatching. Once any prohibited behavior is effectively detected and confirmed by our risk control system, we have the right to directly ban your registered account, block your device IP address, clear abnormal order records, and permanently refuse any future platform service provision for the violating user.
7. Third-Party Links & External Websites
Our website may contain embedded hyperlinks, jump buttons, and embedded access entrances to third-party logistics platforms, official payment service providers, independent social media pages, brand cooperative partners, and external commodity display websites. We do not have operating authority, management control, or modification rights over these external independent third-party websites. Therefore, we cannot be held responsible for the third party’s independent privacy rules, service operation quality, transaction processing capability, data storage security, and external webpage content safety. All users shall click, access, and browse external third-party links voluntarily and independently, and all browsing risks, connection risks, and information leakage risks shall be borne personally by the user. We strongly recommend that users carefully check the external website’s privacy policy and terms of service before continuing browsing.
8. Limitation of Company Liability
tetolo.com shall always maintain stable website server operation, standardized order processing procedures, strict commodity quality inspection, intact protective packaging, and reliable cross-border logistics arrangements under normal operating conditions. We guarantee that every product undergoes professional quality inspection before outbound shipment. However, we shall not be held accountable for any direct loss, indirect loss, incidental loss, and consequential loss caused by uncontrollable force majeure events. Uncontrollable factors include but are not limited to natural disasters, extreme severe weather, regional public health emergencies, international customs policy changes, commodity inspection adjustments, logistics transportation delays, public network failures, regional communication interruptions, and third-party service provider suspension. We will actively assist users in tracking logistics information and providing supporting documents, but we do not bear additional compensation responsibilities beyond legal obligations.
9. Website Maintenance & Service Interruption
From time to time, we may conduct server maintenance, system upgrades, security optimization, technical debugging, and backend updates to ensure stable website performance. You acknowledge that temporary service interruption, webpage loading failure, slow response speed, or short-term function unavailability may occur during maintenance periods. We shall not be liable for any temporary website downtime, transaction interruption, data temporary unavailability, or user inconvenience generated by necessary technical maintenance, server upgrades, or emergency security repairs. We will try our best to arrange maintenance during low-traffic periods to minimize user browsing impact.
10. User Submitted Content & Reviews
When you submit product reviews, star ratings, feedback texts, uploaded images, user-generated photos, or any public interactive content on our website, you automatically grant us an irrevocable, worldwide, royalty-free, non-exclusive license to use, reproduce, edit, display, translate, and distribute such content for brand promotion, product display, marketing advertising, and website optimization purposes. You guarantee that your submitted content is legal, decent, non-discriminatory, non-infringing, and does not contain offensive, violent, obscene, misleading, or harmful information. We reserve the absolute right to delete, modify, or hide inappropriate user content without prior notification.
11. Cookies & Data Tracking Consent
Our website uses cookies, pixel tags, tracking scripts, and analytical tools to collect browsing behavior, device information, traffic data, and user preference data for website optimization, personalized recommendation, marketing analysis, and advertising delivery. By continuing to browse our website, you explicitly consent to our data tracking technology. All collected data shall be processed in strict compliance with our published Privacy Policy and applicable European data protection laws. You are allowed to disable cookies through your local browser settings; however, certain website functions may be restricted after disabling tracking permission.
12. Amendment & Term Updates Policy
We reserve the legitimate unilateral right to update, revise, optimize, and supplement these Terms of Use at any time according to market operation requirements, platform iteration needs, and regional legal compliance standards without prior individual notice to users. The latest revised version will be directly published and displayed on this official Terms of Use page, with an updated effective date marked at the bottom of the webpage. Your continuous website browsing, repeated account login, new order submission, and sustained use of our platform services after clause revisions are legally deemed as your automatic acceptance of the updated terms, revised regulations, and supplementary agreements. It is the personal obligation of users to regularly check this page to keep abreast of the latest platform usage rules.
13. Severability & Waiver Clause
If any single provision of these Terms of Use is judged invalid, illegal, or unenforceable by a competent legal authority, the remaining clauses shall remain in full force and legal effect without any impairment. Any failure by our company to enforce any existing term, regulation, or user restriction shall not constitute a permanent waiver of that clause. We retain the right to strictly execute all terms at any time in accordance with legal compliance requirements.
14. Governing Law & Dispute Resolution
These Terms of Use and any separate agreements between the Company and users shall be governed by and construed in accordance with the laws of the European Union. All disputes, contradictions, or transaction conflicts shall first be resolved through friendly communication and mutual negotiation. If negotiation cannot reach a consensus, disputes shall be submitted to the legal jurisdiction located in Bucharest, Romania. Consumers waive the right to arbitrarily initiate cross-border litigation without prior reasonable consultation with our official support team.
15. Contact Information & Support Service
If you have any technical questions, service concerns, legal doubts, reasonable suggestions, or transaction disputes regarding these Terms of Use, website access rules, platform usage restrictions, commodity transaction standards, or privacy protection mechanisms, please feel free to contact our official dedicated customer service team via the designated business email: payment@tetolo.com. Our professional support staff will review your consultation content, verify relevant information, and provide formal replies and professional assistance within 24 working hours. For faster processing, please attach your order number, registered email, and detailed problem description when submitting inquiries.